Customized UX Process

During my time at Securus, I was tasked with starting a department that did not exist, although many of the UX tasks were being completed. My first "project" was to define UX for them and assist them in understanding where responsibilities would lie based on their unique environment.


In many companies (including Securus), one person may fulfill multiple roles from this diagram, and some roles will be shared by multiple people.

After observing how UX was being completed in the current environment, I was able to implement a cross-departmental process that included the flow of information. This also assisted in demonstrating how each department would contribute to the UX process.

© 2018 by Erica Fleming.

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