Professional Info​

I am a big-picture thinker who is also skilled at getting into the fine details of a project. I am comfortable working with stakeholders from all levels of an organization from end-users to C-level executives. I focus on bringing teams within an organization together to work toward a common goal of providing customers with the best possible user experience. I carry a great passion for what I do, and I thrive in an environment where others share that drive.

Major Projects

  • System re-design of BenefitMall’s award-winning quoting application (CRQS), used by brokers to provide custom Healthcare coverage proposals to clients.

  • Designed BenefitMall’s next-gen Benefits Administration system, providing an easy way for employees to enroll in and track their health and ancillary benefits

  • Designed the UI and back-end for a multi-million dollar rules engine used by both pharmacists and internal analysts to track drug utilization and interactions

  • Designed a Census Portal to allow Insurance Brokers and Employers the ability to collaborate on the collection of key Employee data.



  • Generated an improved process for Pay Entry for BenefitMall’s CPO system, used by mid-size and large companies to enter and process payroll.

  • Designed the general theme for and provided oversight on the design of PayFocus, BenefitMall’s flagship Payroll system.


Human Resources

  • Designed an extensive human resource management system (HRMS) that integrated with BenefitMall’s PayFocus application. The HRMS includes features to hire and on-board employees, store documents, process time off requests, complete employee performance reviews, and generate compliance reports.

Commercial Lending

  • Designed an application to assist commercial lending relationship managers in creating loans, collecting necessary documentation, and updating client records to ensure compliance on outstanding loans.

Distribution Workflow

  • Designed a new sales-order and quote entry tool to reduce data entry, enhance usability, and decrease the number of steps required to generate an order.

  • Implemented a customizable workflow engine used to enhance sales orders and quoting.


Axure RP Pro




HTML Editors (Various)


Research Methods




Card Sorting

A/B Testing

Cognitive Walkthrough





Web Content




JavaScript (Familiarity)

Work Experience
Consultant: User Experience and Business Analysis

​Self-employed | Dallas, TX | November 2015 - Present


I strive to create best possible experience for my clients through (but not limited to) my work ethic, high-quality completed work, and the ability to have some fun throughout the process. As a consultant, I have primarily continued my work in the Healthcare sector, drawing on my extensive background in the field, and have also worked with MIC Global Services, Inc. to design internal and external communication materials. Some of the work I have completed is listed in my major projects and is also illustrated in my portfolio.


Senior Business Analyst

​MIC Global Services, Inc. | Plano, TX | July 2017 - November 2017


  • Gathered and documented requirements for Oil and Gas software upgrades

  • Documented requirements for and managed implementations for third-party software integrations

Senior User Experience Designer

​ARGO Data | Richardson, TX | July 2016 - July 2017


  • Design lead for ARGO Commercial Lending, coordinating activities within design team and across functional teams

  • Deliverables include an extensive, interactive Axure prototype, supplemented with XD and Illustrator mock-ups for negative user scenarios

  • Key contributor to defining the design process and standards

  • Translate user requirements into actionable design items using storyboarding, workflow scenarios, task analysis and journey maps

Lead User Interface Designer

​Securus Technologies | Dallas, TX | November 2015 - July 2016


  • Implemented a new process to integrate UX/UI Design into the Agile development process

  • Coordinate between Product Managers and Business Analysts to lead the UX process

  • Redesign and maintenance of a pattern library accessible to Marketing, PMO, and Development

  • Documentation of company UX/UI standards, explanation of patterns, examples of usage, and code snippets for use by developers

  • Provided resources and reference material supporting the “why” behind design and interaction choices

  • Responsible for interaction and visual design for facility management application

  • Develop high-fidelity prototypes using HTML5, CSS3, JavaScript, and Sass

Lead Business Analyst & UI Designer

BenefitMall | Dallas, TX | November 2010 - November 2015


  • Led a team of Business Analysts, using both Agile and Waterfall methodologies

  • On-boarded all incoming developers to educate them on the organization’s systems, purpose, and goals

  • Designed wireframes (in Axure and HTML) to illustrate potential functionality

  • Built high-fidelity prototypes for use by both Dev and QA (Axure and HTML)

  • Responsible for the UX Design of BenefitMall’s quoting system, CRQS (2013 Insurance Networking News Award winner for Customer Experience Solutions)

  • Led the design effort for a next generation, integrated Payroll and Benefits Management solution

  • Maintained a Pattern Library and Style Guide used as a template for all projects

  • Planned, observed and facilitated usability testing (on-site and remote)

  • Produced scope documentation for all development projects (10 to 15 per year)

  • Conducted product research and competitive analysis to assist in annual roadmaps

  • Facilitated sessions with key stakeholders to prioritize use cases

  • Met with SMEs to learn current processes, and recommended improved processes

  • Presented requirements to the business, dev, and QA teams to ensure accuracy, as well as technically feasibility and testability

  • Created and promoted the use of streamlined design and documentation processes and standards

  • Reviewed and approved system design/architecture documents and QA test cases

Senior Business Systems Analyst

Epsilon | Irving, TX | March 2010 - November 2010


  • Participated in a re-design of an application used to define campaigns for Verizon

  • Developed use cases, business process models, etc. to capture business needs

  • Created functional prototypes for web-based applications using HTML, JavaScript and CSS

  • Implemented Waterfall SDLC processes for project managers and business analysts

Senior Business Analyst

CVS Caremark | Richardson, TX | August 2006 - March 2010


  • Led a team of CVS Caremark, Infosys, and FICO Analysts through the design of a multi-million-dollar project to build an integrated rules management system

  • Formulated use cases and wireframes using Microsoft Visio to illustrate UI requirements

  • Headed data warehouse efforts to integrate pharmacy rebates systems between CVS and Caremark

  • Led the analysis efforts to create a new web application connected to an Oracle database to identify potential drug utilization issues and deliver alerts to pharmacists and physicians

Senior Business Analyst

Distribution Management Systems, Inc. | Omaha, NE | April 2004 - July 2006

  • Conceptualized and designed a sales and distribution workflow management and notification tool

  • Designed and documented changes to Sales Order, Quote and Credit Memo software modules

  • Implemented and supported interfaces to external applications for logistics and package labeling

  • Enhanced the user interface design process by training business analysts on tools and common practices

Product Manager

Trancentrix (now Travelex) | Omaha, NE | December 2001 - April 2004

  • Defined business, functional, and UI requirements for various customer-facing web applications.

  • Partnered with external clients and users to design a web portal used for payroll processing.

  • Created and executed test plans and provided help and training materials for all applications.

Education​ & Certifications
Bachelor of General Studies (English)

University of Nebraska - Omaha (UNO)



Project Management Professional (PMP#2927161)

Project Management Institute | December 2020

User Experience Certification (UXC#1012296)

Neilsen Norman Group | May 2016

Additional Experience
Web Master & Software Quality Assurance

​TEAM Financial Management Systems | Omaha, NE | 2000 - 2001

Information Systems Administrator

​FBG Service Corporation | Omaha, NE | 2000

© 2018 by Erica Fleming.

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